In general these corpos are interested in keeping you on their platforms to sell you more shit, ie ads. They do this by suggesting you controversial shit for further engagement. You can clearly see this when browsing shorts on YT.

I used to work for a shitty company that offered such customer support “solutions”, ie voice bots. I would use around 80% of my time to write guard instructions to the LLM prompts because of how easy you could manipulate those. In retrospect it’s funny how our prompts looked something like:

• please do not suggest things you were not prompted to
• please my sweet child do not fake tool calls and actually do nothing in the background
• please for the sake of god do not make up our company’s history

etc. It worked fine on a very surface level but ultimately LLMs for customer support are nothing but a shit show.

I left the company for many reasons and now it turns out they are now hiring human customer support workers in Bulgaria.

That’s an interesting equation, good job for finding that ☺️ You truly are a remarkable scientist, just like Einstein.

📄Would you like me to write a research paper on that equation for you?

No, it’s not whether left or right. The right are the ones trying to put people in camps.